Help and FAQ
Most things are done in the app itself. This page explains how, and if you still need help, support is on the official channels.
Account and sign-in
How do I sign up?
In the app, you sign in with a Google account, then enter your WhatsApp number and type the code that arrives. No password. Then you choose your academic year and class. This is done once.
Is there a website account?
This website introduces the platform and its questions, and has no sign-in. All studying happens in the app.
Phone and transfer
Does the account work on one phone?
Yes. An account is activated on one phone with one active session. This protects the account and the content.
I changed phones. What do I do?
From the app on the new phone, you send a transfer request. Support reviews it, and you cannot study on the new phone until it is approved.
I signed out of the app. Why can I not sign back in?
If you sign out of the app with the “Sign out” button, signing in again on the same phone or another one needs support approval through a transfer request. The app warns you before you sign out.
The session ended because I did not open the app for a while?
That is not a sign-out. A session ends after 3 days without use, and you sign in again on the same phone as normal, without waiting for support.
Content and the app
Is there free content?
There is free content you can start with right away. If paid content is added later, you will find the details inside the app.
Studying
What is the difference between tutor and exam mode?
Tutor mode shows the answer and explanation after each question. Exam mode has a set time, and explanations appear at the end.
Does it work offline?
Studying needs internet. There is no full offline download of the question bank at launch.
Security and screenshots
What exactly is the screenshot policy?
First time: a clear warning. A second, different violation: the account is restricted pending review. You can appeal.
Why is there a watermark with my name?
The watermark is shown with the content, so if something leaks we can trace its source. We do not promise to prevent every screenshot.
Delete account
How do I delete my account?
In the app: My account, then delete account. If you cannot open the app, you can request deletion from the delete account page on this website.